Contact information
Business name
Lumare
Customer Support Email
Customer Service Hours
We aim to respond to all inquiries within 24–48 business hours (Monday–Friday, excluding public holidays).
Please note that response times may be slightly extended during high-demand periods.
Order Inquiries
For faster assistance, please include:
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Your full name
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Your order number
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A clear description of your request
If your inquiry concerns a damaged or defective item, please attach clear photos so we can assist you promptly.
Legal Notice
Lumare operates as an online retailer and provides customer support via email. All official communications, return requests, and policy-related matters must be submitted through the contact email listed above.
We do not provide customer service via phone unless otherwise stated.