Shipping policy

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods, processing times may be slightly extended.

2. Estimated Delivery Time

Estimated delivery time is 4–6 business days after processing.

Total estimated delivery time:
5–8 business days (processing + shipping).

Delivery times may vary depending on:

  • Destination country

  • Carrier delays

  • Customs procedures (for international orders)

  • Local postal service conditions

These timeframes are estimates and not guaranteed delivery dates.

3. International Shipping

We ship worldwide.

Customers are responsible for:

  • Providing accurate shipping information

  • Any customs duties, taxes, or import fees required by their country

Lumare is not responsible for delays caused by customs inspections or local carrier disruptions.

4. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a tracking number via email (if applicable).

Please allow up to 24–48 hours for tracking information to update.

5. Incorrect Address or Delivery Issues

If an incorrect shipping address is provided at checkout:

  • Lumare is not responsible for lost or undelivered packages

  • If the package is returned to us, additional shipping fees may apply

Please double-check your shipping information before completing your purchase.

6. Lost or Delayed Packages

If your package appears lost or significantly delayed:

We will investigate the issue with the carrier and provide an appropriate resolution.

7. Shipping Costs

Shipping costs (if applicable) are calculated at checkout and clearly displayed before payment.