Refund policy

At Lumare, we are committed to ensuring customer satisfaction. This Return & Refund Policy applies to all purchases made through our website worldwide.

1. 30-Day Return Policy (Worldwide)

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • In its original packaging

  • With all included accessories

  • With proof of purchase

Return requests must be submitted within 30 calendar days of delivery.

Returns sent without prior authorization may not be accepted.

2. How to Request a Return

To initiate a return, please contact us at:

📩 lumarelamp@gmail.com

Please include:

  • Your order number

  • The reason for your return

If your return is approved, we will provide instructions on how and where to send your package.

3. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method

  • Within 10 business days

Please note that your bank or payment provider may require additional time to process the refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the issue

We will evaluate the situation and provide an appropriate solution, including replacement or refund at no additional cost.

5. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Personalized or custom-made products

  • Items damaged due to misuse, negligence, or improper handling

6. European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

This legal right is included within our 30-day return policy.

To exercise this right, you must notify us within 14 days of delivery and return the item in its original condition.

Refunds will be processed in accordance with applicable consumer protection laws.

7. Consumer Rights

Nothing in this policy limits or excludes mandatory consumer rights under applicable laws in the customer’s country of residence.